Warehouse Operations Associate


Position: Warehouse Operations Associate

Hours: 15-25 hours/week

Location: Alice Walk Fulfillment Center, Mansfield, MA 

Directly Reporting to: Fulfillment & Customer Experience Manager

Working in partnership with: Warehouse Operations Manager

 

About Alice Walk 

Alice Walk is a fast-growing women's clothing brand founded on the belief that pairing classic silhouettes with beautiful, high-quality materials is the key to creating a fresh-yet-timeless wardrobe. We believe less is so much more. Classic, clean and truly timeless – that is our design philosophy. Those special staples you love and will wear for years to come. All of our clothing is designed in-house and then thoughtfully produced in small batches by expert factory partners around the world. Alice Walk is run by a small team based out of Boston, and all of our fulfillment is done in-house!

Website: www.alicewalk.com

Instagram: @alice_walk


About the Role

We are looking for a highly motivated and detail-oriented individual who loves operations and hands-on work to join our team at our fulfillment center in Mansfield, MA.

The role will be a combination of e-commerce order fulfillment, receiving & organizing large shipments of product, inventory management, quality control, and supporting the efficiency and organization of the warehouse. This role is physically active and based entirely on the warehouse floor, and it involves regular lifting, standing, walking, and moving product throughout each shift. We are a small, tight-knit group that genuinely enjoys working together and values our team culture. We take great pride in our work, and are passionate about the growth and reputation of our brand - and we’re looking for someone who shares the same attention to detail and commitment to creating a positive work environment. 


Duties & Responsibilities:  

  • Daily fulfillment of e-commerce & wholesale orders, which involves: Picking and packing customer orders with the utmost attention to detail; packing large shipments for wholesale orders

  • Receiving, counting and organizing large inbound shipments of product; replenishing pick inventory; maintaining/reorganizing our current backstock inventory

  • Inventory management: taking accurate and thorough inventory counts, and rectifying discrepancies

  • Processing customer returns, which includes: Inspecting, steaming and folding returned pieces back to their original condition; processing returns via our online returns portal (Loop) and troubleshooting technical issues

  • Assisting with logistics tasks, which may include: Processing shipping insurance claims, creating international shipping labels and commercial invoices

  • Quality control: carefully inspecting garment quality and measurements of incoming shipments when necessary

  • Maintaining a neat and organized work environment


Skills & Requirements

  • Extremely detail oriented with strong follow through

  • Ability to organize and prioritize multiple projects in a fluid environment

  • Sense of urgency with time management and task completion

  • Proactive problem solving

  • Excellent communication skill - you take direction well, but are also comfortable offering solutions and ideas to increase efficiency, and raising concerns or issues when noticed

  • Experience in an apparel retail environment is a plus! (but not required)

  • Very comfortable using computers, learning new software and troubleshooting technical issues; comfortable using Excel; experience with Shopify / Shipstation / Loop is a plus! (but not required)

 

Physical Requirements

This role is based entirely in our fulfillment center and involves consistent physical activity throughout each shift. Candidates must be able to:

  • Stand and walk for the majority of a shift (up to 8 hours)

  • Lift and carry up to 30 lbs regularly and up to 50 lbs occasionally (e.g., inbound shipment boxes)

  • Push and pull loaded carts or bins across the warehouse floor

  • Bend, reach, kneel, and crouch frequently to access inventory on shelving at various heights

  • Climb a step ladder occasionally to reach overhead storage

  • Perform repetitive hand and arm motions (e.g., picking, packing, folding) for extended periods

  • Reasonable accommodations can be made for individuals with a disability to perform the essential functions of this role. If you require an accommodation, please let us know when you apply.


Details:

  • Approximately 15-25 hours per week, Monday - Friday (with ability to increase during busy periods)

  • Daily schedule, and start / stop time somewhat flexible (between 8:30am - 4:30pm)

  • Paid hourly (Rate to be determined based on experience) with paid holidays and time-off

  • 401k with company match

  • Generous employee clothing discount

  • Alice Walk is an equal opportunity employer and we are committed to creating an inclusive environment for all employees

If you’re interested in this position, please email hello@alicewalk.com with your resume and a brief email explaining why you would be a good fit for this role, with subject line “Attn: Sarah - WH Operations Associate Application”