Shipping
We offer ground and expedited shipping on our website.
- Free ground shipping is offered for all orders over $300.
- Orders under $300 will be charged a $8-$10 flat shipping fee., based on location.
- 2nd Day Air is available for $30-$40, based on location.
- Orders are shipped via UPS and arrive in 2 business days.
- Orders placed before 2PM EST Mon - Fri will ship the same day
- Please note that we are closed on weekends and Federal holidays; expedited orders placed on these days will be shipped the following business day
- For overnight shipping, please email shop@alicewalk.com for assistance.
- We do not offer refunds for any shipping charges.
We do our best to ship your order as quickly as possible, and most orders ship within 1-5 business days. Once your order ships, you will receive an email confirmation with an associated tracking number. Please note, it can take 24-48 hours for tracking updates to appear with the shipping carrier.
Depending on the item, the parcel will either ship UPS or USPS. Please email shop@alicewalk.com if you have trouble receiving shipments from a particular carrier and we will do our best to accommodate your preference.
Unfortunately, we do not offer shipping outside of the United States at this time. We apologize for any inconvenience! If you'd like to be notified once we are able to ship internationally, please email us!
Returns & Exchanges
We hope you love your Alice Walk item(s), but if something didn't work out, you can get started with a return or exchange below.
- We are happy to accept returns or exchanges within 14 days from the date that your order was delivered. To be eligible for a return, merchandise must be unworn and undamaged, and in its original packaging.
- Gift Boxes, items marked "Final Sale" and Warehouse Sale items are not eligible for return, exchange or credit. Original shipping charges are not refundable.
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Any item marked "Exchange Only" at the time of sale is eligible for available merchandise exchange or store credit -- no refund will be issued.
- We offer free return shipping for exchange and store credit. For items being returned for a refund, we will deduct a restocking fee, ranging from $9 - $15; the fee is based on the item size you are returning and will be calculated when you request a return label in our online returns portal.*
- Exchanges are available for a new size or color.
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Would you like your exchange sooner? Choose Instant Exchange on the summary page before submitting your return. We’ll process your exchange order as soon as your return is submitted.
- When you choose Instant Exchange, a temporary authorization hold will be placed on your credit card for the full value of the return. This is not a charge, and the hold will automatically be released within seven days.
- You’ll have 14 days to ship your return back to us. As long as it’s scanned by the carrier within that timeframe, you’re all set. If it hasn’t been shipped by the deadline, or if you decide to keep the item, your card will be charged for the full return amount.
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A few things to know-
- The temporary authorization hold is not an actual charge.
- With an Instant Exchange, your new item will ship right away!
- With a standard exchange, your new item is reserved once your return arrives at our warehouse. There is a chance your selected item may sell out before we receive your package, so we recommend sending your return items promptly.
- If you would like to exchange something for a new style, please process a return for the original order, and make a new purchase for the new style; you can email us to receive a credit for the restocking fee and a free shipping code if needed.
- We process returns and exchanges as soon as possible, but please allow up to 5 business days upon receiving the package back at our warehouse. Instant Exchanges are processed immediately.
If you have any questions about a Final Sale item prior to purchasing, please don’t hesitate to reach out to us via email.
*Please note, if the merchandise needs to be returned in multiple packages or a box that is larger than what was originally sent to you, we reserve reserve the right to deduct an additional return shipping fee, to help cover the cost of the return shipping.