Shipping 
Depending on the item, the parcel will either ship UPS or USPS. Please email shop@alicewalk.com if you have trouble receiving shipments from a particular carrier and we will do our best to accommodate. All orders under $150 will be charged a $5 flat shipping fee; orders over $150 will have complimentary shipping. Once your order ships, you will receive an email confirmation with an associated tracking number. 

Returns 
Non made-to-order products are eligible for return for a full refund or exchange within 14 days from the date that the product was received. We ask that all returned garments be unworn and in the same condition in which they were received. 

IMPORTANT: Please note that items marked with a ‘made-to-order’ stamp in the upper right hand corner of the product page are strictly eligible for exchanges or store credit only.

Items marked as “Final Sale” are not eligible for return, exchange or credit. If you have any questions about a Final Sale item prior to purchasing, please don’t hesitate to reach out to us via email.

To request a return shipping label, please email shop@alicewalk.com. The return shipping fee is covered by the customer. We will deduct this amount from the refund.