Shipping 

Depending on the item, the parcel will either ship UPS or USPS. Please email shop@alicewalk.com if you have trouble receiving shipments from a particular carrier and we will do our best to accommodate. All orders under $150 will be charged a $5 flat shipping fee; orders over $150 will have complimentary shipping. Once your order ships, you will receive an email confirmation with an associated tracking number. 

Returns & Exchanges

Products currently for sale on the website are eligible for return or exchange within 14 days from the date that the product was received, unless otherwise noted. Shipping charges are not refundable. We ask that all returned garments be unworn and in the same condition in which they were received. 

To request a return shipping label, please email shop@alicewalk.com. The return shipping fee is covered by the customer; we will deduct this amount from the refund. If you want to exchange an item, shipping is free!

The return policy for each individual product can be found at the bottom of every product page. Sample Sale items, Made to Order items or items marked as “Final Sale” are not eligible for return, exchange or credit. If you have any questions about a Final Sale item prior to purchasing, please don’t hesitate to reach out to us via email.