We offer free shipping on orders over $150. For orders under $150, we offer a flat rate shipping fee of $8. Please note that all shipping charges are non-refundable. For returns, we ask that you ship the piece(s) back to our studio in Boston or we can provide a pre-paid shipping label and will deduct a flat fee from the refund amount. The flat fee varies depending on the item being returned.
Items from our "Essentials" Collection will ship within 1-3 business days of order date. Items from our "Signature" Collection will ship within 3-5 business days of order date. Made-to-Order pieces typically ship within 3-4 weeks, but this time frame can vary and will be communicated to you when you place your order.
We ship via UPS Ground and USPS First Class & Priority Mail. Transit times will vary based on the delivery location, and orders usually arrive within 2-10 days from the ship date. If you require expedited shipping, please email us. We will email you a tracking notification once your order has shipped.
alice walk essentials
For pieces from the Alice Walk "Essentials" Collection, which are not made-to-order, we offer an exchange or full refund within 14 days of receiving your package. To be eligible for a return, we ask that all returned garments be unworn and in the same condition in which they were received.
For pieces from the Alice Walk "Signature" Collection, we offer returns/ exchanges within 14 days of receiving your package. If you'd like to return the garment, we subtract a $25 restocking fee given it's a made-to-order piece. Please note the restocking fee does not apply if you are simply exchanging a size. To be eligible for a return, we ask that all returned garments be unworn and in the same condition in which they were received.
made to order pieces
For our Made-to-Order pieces, we highly encourage trying on sample garments in our showroom or at an Alice Walk event to determine your best size for each style. In the event that you are not satisfied with your piece, we offer an exchange or store credit within 14 days of receiving your package. Given the made-to-order manufacturing process, we are unable to offer cash refunds at this time. In order to be eligible for a return, we ask that all returned garments be unworn and in the same condition in which they were received.
* To request a return, please email firstname.lastname@example.org with your order number and reason for return and we will get back to you as quickly as we can. Thank you!